General • Re: Always display "Forward" button
Hi thanks,is it possible to activate this via Javascript or template? Where would I add this? I guess it's similar to adding another custom link in the artcle view?best regardsStatistics: Posted by...
View ArticleHelp • Re: [SOLVED] Can't add multiple attachments (email)
How was this solved?We are running on 7.0.14 and we have the same problem. We can add multiple attachments but when we send the mail only one is send.Statistics: Posted by dvandorp — 20 Dec 2023, 10:04
View ArticleGeneral • Dashlet showing all open ticket I created
Hi all.Could you help me to create a dashlet showing only open tickets I (the logged user) created?Is there a particular value to put in the item key "Attributes" to filter only current user in the...
View ArticleGeneral • Re: Dashlet showing all open ticket I created
Hi,There is no widget available for this. I recommend a search profile that can be reused.- RoyStatistics: Posted by root — 20 Dec 2023, 11:32
View ArticleHelp • Re: SOLVED: random daemon error that keeps reoccuring
I got the same error and when I checked I found that the supportdatacollector/pluginasynchronous contained a folder called znuny and not a folder called otrs. I have copied the znuny folder to a new...
View ArticleHilfe • iFrame bei Einfügen von Link mittels Ctrl+V seit Znuny 6.5.5 und...
Hallo zusammen,Seit dem Update auf Znuny 6.5.5 LTS wird beim erstellen/beantworten von Tickets ein iFrame(?) angezeigt, wenn per Ctrl+V ein Link eingefügt wird .iFrame.pngDas scheint mit dem Update...
View ArticleHilfe • Re: iFrame bei Einfügen von Link mittels Ctrl+V seit Znuny 6.5.5 und...
Hallo Florian,vielen Dank für die Bugmeldung. Aktuell haben wir keine Lösung, wie wir dies deaktivieren können. Ich habe es an die Entwickler gemeldet und melde mich, wenn wir eine Fix haben.Viele...
View ArticleAjuda • Re: Gerando estatísticas por atendente
Olá, boa tarde.Poderia compartilhar comigo a sua configuração?ObrigadaStatistics: Posted by domeni25 — 28 Dec 2023, 17:07
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Hilfe • Re: Alle ausgehenden Mails signieren und nicht verschlüsseln
Hallo,gesundes neues Jahr!ich habe jetzt erst gesehen, dass sich in dem Thread etwas getan hat. Danke für die Antwort. Allerdings ist mein Problem noch nicht ganz gelöst - vermutlich habe ich mich...
View ArticleGeneral • Error alert mail every 30 seconds
HelloA nasty surprise when I got back from vacation this morning: my znuny server sent me 20,000 emails in about 15 days for a simple problem with the DateTime::TimeZone module.Here are the contents...
View ArticleGeneral • Re: Error alert mail every 30 seconds
Hi,This is not a problem with DateTime::TimeZone. You probably had updated the package tzdata. This package requires a restart of the web server and daemon because you changed a dependency of...
View ArticleHelp • How to create web service invoker for sending HTTP request when ticket...
I want to establish a two way connection between OTRS and Pipefy. For now I can communicate from Pipefy, when changes in Pipefy occurs, it triggers creation of ticket in OTRS.But I want the other way...
View ArticleAyuda • Re: Error en el Log
Lograste solucionar el problema?Statistics: Posted by josemiguelgonzalezu — 04 Jan 2024, 17:07
View ArticleHelp • Re: Fulltext search slow
Update: I have increased the CPU to 4 cores and the RAM to 16 GB and the Firefox network analysis shows the following results:Measured with Firefox network analysis: Calling up the overview: 1,5 - 2...
View ArticleHilfe • Re: Prozess richtig erstellen
Hi,was hast Du denn bisher gebaut, was geht denn nicht?In der Doku steht's eigentlich drin. Deine Frage könnte konkreter sein.viele GrüßeFloStatistics: Posted by wurzel — 10 Jan 2024, 21:23
View ArticleHelp • Fresh Install- Mail Queue Issues
Rather than migrate our older OTRS to ZNUNY, we have elected to do a fresh LTS installation on new equipment.The system is setup and running the cron jobs, and has 4 tickets in the system, with no...
View ArticleHelp • Re: Fresh Install- Mail Queue Issues
Hi,Have you checked the daemon logs? There must be a reason that the MailQueue sent is stuck.- RoyStatistics: Posted by root — 11 Jan 2024, 19:29
View ArticleHelp • Postmaster filter attachment problem
Hello!I am having a problem with some e-mails that have zip and gz files attached and are being turned into tickets where the content of these kind of files are being included as plain text in the...
View ArticleHilfe • Re: SQL Error bei der suche im Kundenbenutzer-Adressbuch
Hallo Roy,vielen Dank für die schnelle Antwort.Ich bin mir nicht sicher, was du genau meinst.Geht es um die Anbindung an die Datenbank ?Statistics: Posted by ChristianHuhn — 15 Jan 2024, 07:12
View ArticleGeneral • Re: Error alert mail every 30 seconds
We are facing the same issue. Unfortunately a service restart resp. reboot of the machine did not solve the issue.We are running Znuny 6.1.2 on a Debian 12 Bookworm. Since the updated package...
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